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Terms & Conditions that Put You in Control

When you open an account with us, you're joining a platform built around clear, straightforward rules.

Account verification stepsDANA, OVO, GoPay and QRIS deposit termsWithdrawal and payout rules
garuda555 Terms & Conditions that Put You in Control
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How to Reach Us About Terms

Questions about how our terms apply to your account? Our support team is here to clarify. We monitor multiple channels during your active hours and respond within a few hours on business days. Reach out directly if you need a policy exception or want to discuss how a specific rule affects your play.

Team online

Live Chat

Open the chat widget in your account lobby during active hours — usually 10 AM to 11 PM Indonesia time, seven days a week — to ask about account rules, withdrawal terms or dispute a transaction.

Email Support

Send detailed questions to our support team at [email protected]. Include your account number or email, and we'll respond within 24 hours on weekdays with a full answer to your terms question.

Account Settings

Visit Settings > Account Policies inside your lobby to review the terms that apply to your specific region, payment method and account type. This section updates automatically based on your location.

DATA AND SECURITY

How We Protect Your Account & Information

Our terms include strict rules on how we handle your data. We encrypt all deposits and withdrawals sent via DANA, OVO, GoPay and QRIS using industry-standard protocols.

Data Encryption

All your payment and account information travels over a secure, encrypted connection. When you deposit via DANA, OVO, GoPay or QRIS, the transaction is verified by both our system and the payment provider.

Account Security

Enable two-factor authentication in Settings > Security to add a second layer of protection to your login. You'll receive a code on your phone or email before anyone can access your account.

Payment Verification

When you request a withdrawal, we verify your identity and match the destination account to your original deposit method. This may take one to two business days depending on your bank.

Data Retention

We keep your account data for as long as your account is active, plus three years after closure for regulatory and fraud-prevention purposes. You can request deletion of non-essential data anytime.

Cookie & Tracking

We use cookies to keep you logged in, remember your settings, and understand how you use the lobby. You can control cookie preferences in your browser; disabling them may affect your play experience.

Contact for Changes

If you want to opt out of marketing emails, request data access, or correct your personal details, email [email protected] with 'Data Request' in the subject line. We'll respond within five business days.

Terms & Conditions FAQs

Read through the questions our players ask most about account rules, payments, withdrawals and data.

Unverified accounts can deposit and explore the lobby, but cannot withdraw. Complete verification by uploading a photo ID and address proof in Settings > Verification within 30 days to unlock withdrawals. Players in Yogyakarta and across Indonesia can verify in under five minutes via mobile.

Each payment method has daily and monthly caps set by the provider and our risk team. DANA, OVO and GoPay typically allow up to 50 million IDR per day; QRIS transfers depend on your bank. Check your chosen method's limits in the Deposit screen before submitting.

Withdrawals to DANA, OVO, GoPay or QRIS usually clear within 24 hours on business days. Bank transfers may take one to three business days depending on your bank. Weekend requests are queued and processed on the next business day.

No. Our terms explicitly prohibit duplicate accounts. If we detect multiple accounts from the same person, email or device, we will close all of them and forfeit any balance. Use one account per person only.

Contact our support team immediately via live chat or email [email protected]. We will freeze your account, review the transaction, and if fraud is confirmed, reverse it and restore your balance. Report within 30 days of the suspicious activity for fastest resolution.

No. We do not sell or share your personal information with third parties. We use your data only to process payments, prevent fraud, and comply with Indonesian law. You can opt out of marketing emails anytime in Account Settings > Communication Preferences.

Email [email protected] or use Settings > Account > Close Account. We will close it within 24 hours, process any remaining balance to your registered payment method, and archive your data per our retention policy. You can reopen an account after 30 days.